Multiversal Remote
privacy policy.

Overview

Multiversal Remote is operated by Luciditas LLC in Oklahoma City, Oklahoma, United States. This policy explains how information is handled when you use the app or contact us. No separate Multiversal Remote account is required.

TV information and local control

Saved TV names, network addresses, room names, favorites, and preferences are stored locally on your iPhone. Pairing credentials are stored in the iOS Keychain. Discovery, pairing, and remote commands communicate with your selected TV over the local network. Your TV and the apps it runs process information under their own privacy practices.

Keyboard text

Keyboard drafts remain in memory and are sent to your selected TV when you tap Send. The app does not save the draft. Closing the keyboard clears it. Text received by your TV or its apps is subject to their privacy practices.

Widgets and Live Remote

The app and its widget extension share TV names, IDs, optional rooms, available controls, and brief control feedback through a local App Group. TV network addresses and pairing credentials are not included in that shared display data.

Artwork requests

Some app icons are bundled with the app. Others are downloaded from an artwork URL reported by your TV. External artwork hosts receive ordinary request information, including your public IP address. Requests do not use your TV pairing credentials or cookies, and downloaded images are cached in memory. External hosts control their own processing and retention practices.

Optional network location

The decorative temporal console includes a Network Location setting that starts enabled. Opening the console while it is enabled sends a request to ipapi.co, which uses your public IP address to estimate your city or area. This does not use GPS or request iPhone location permission. A VPN or internet provider may affect the estimate.

The app keeps only rounded coordinates in memory for the console session and clears them when the console closes or backgrounds. You can turn Network Location off in the console to stop these requests. The provider states that IP queries are kept in server logs for a limited time. Its processing and retention are governed by the ipapi.co privacy policy.

Purchases and Apple services

Apple processes purchases and payments. The app checks verified StoreKit purchase and subscription status to provide Premium access. Restore Purchases checks purchases associated with your Apple Account. Luciditas LLC does not receive your payment card details. Apple services operate under Apple’s privacy policy.

Advertising and analytics

The app includes no advertising or analytics SDKs and no Luciditas telemetry backend. Luciditas does not use app data for cross-app advertising or sell personal information. External services described above receive the request information needed to serve their features under their own policies.

Support communications

If you email us, we receive your email address, message, and any attachments you choose to send. We use them to respond, troubleshoot, prevent abuse, and maintain appropriate business records. Our email service providers process correspondence to deliver and store it.

Retention and security

Local app information is protected by iOS and Keychain protections where applicable. Remove saved TVs in Devices to remove their saved setup. Keyboard drafts, downloaded artwork caches, and rounded console coordinates are temporary as described above. Support correspondence is retained only as reasonably necessary for support, security, legal obligations, and business records. No transmission or storage method can be guaranteed completely secure.

Your choices and privacy requests

You can manage Local Network permission in iPhone Settings, remove saved TVs in Devices, and turn off Network Location in the console. Manage subscriptions through Apple; deleting the app does not cancel them. To ask about access, correction, or deletion of support information we hold, email hello@luciditas.co. We may need to verify your request and retain information where required by law.

Children

Multiversal Remote is a general-audience utility and is not directed to children under 13. If you believe a child has sent us personal information, contact us so we can review and address it.

Policy updates

We may update this policy as the app changes. The current policy and its effective date will appear on this page.

Contact

For privacy questions, contact Luciditas LLC at hello@luciditas.co.